NEXUS crossing back into Canada Whirlpool Bridge

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visaplace.com            
Subject: NEXUS crossing back into Canada Whirlpool Bridge
  Sorry if this is posted in the wrong area. My question is this,

How do I go about filing a formal complaint about a CBSA guard at the Whirlpool Bridge. I had a very rude guard at 1525 hours on 27th April, 2011. No one should be threatened with the loss of their NEXUS card because they misunderstood the CBSA guard´s question. I was returning back to Canada after a few hours shopping and dining in NY. My colleague and I were asked if I/we had a declaration to which I said no, I´ve never had one. I thought the CBSA guard was asking if I had a paper declaration. I fully disclosed everything I was bringing back into Canada, and apologized for the misunderstanding. Her response was " No sorry, I´ll just take your card away next time." Thanks for any ideas.

[27-04-2011,20:38]
[**.230.172.157]
James
(in reply to: NEXUS crossing back into Canada Whirlpool Bridge)
http://www.cbsa-asfc.gc.ca/contact/com-eng.html
[28-04-2011,01:02]
[**.232.244.253]
Anonymous
Mother Government's uncle (in reply to: NEXUS crossing back into Canada Whirlpool Bridge)
Federal employees with extraordinary power

A letter that says, "Thank you for the opportunity to respond."

"You shoulda stayed HOME!!!"

"Do things at home. Don´t go outside!!"

[28-04-2011,01:05]
[**.232.244.253]
Anonymous
(in reply to: NEXUS crossing back into Canada Whirlpool Bridge)
Try their main line 1-800-461-9999 or try 905-354-5088

It would be best to get some e-mail address to complain in writing because then emotions can be better controlled.

Roy
cvimmigration.com

[28-04-2011,10:42]
[**.229.194.51]
Roy
(in reply to: NEXUS crossing back into Canada Whirlpool Bridge)
My experience with a Nexus card is that you treat it like gold, and make sure you do everything you can not to screw it up - or they simply take it away and you never get one again.

Yes, sometimes they are jerks and ask questions in a way that are confusing and yes, they should not be rude but be really careful how pushy you are with your complaint. You may make your point but be minus a Nexus Card.

what´s it worth to you?

[28-04-2011,15:25]
[**.180.238.237]
Sharon
(in reply to: NEXUS crossing back into Canada Whirlpool Bridge)
I´ve had a Nexus card for years. I have to agree with Sharon.

It´s a zero tolerance policy and they make this abundantly clear when you apply. I don´t think a complaint will get you anywhere regardless of how the IO behaved.

I would drop it.

[28-04-2011,21:01]
[**.15.64.157]
Anonymous
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