Contacting Call Centre - Please help!!!

Canada Immigration Forum (discussion group)


 
visaplace.com            
Subject: Contacting Call Centre - Please help!!!
  I am finally in the last stages of sponsoring my husband for permanent residence through Paris. We received a letter in the mail today that the processing is nearly complete and we just need to paid the RPRF. However, On February 13th I paid the RPRF online through CIC´s website and sent the receipt in the mail the next day. Now 3 weeks after it was sent, they are saying the payment hasn´t been received although my credit card has already been charged. This is the only thing that is holding up the visa being issued to my husband.

I have tried calling the call centre as was requested by the Paris embassy but unfortunately I can not connect to this number from Europe. Does anyone know how I am able to contact the call centre without the 1 888 number?

Thanks in advance

[04-03-2005,15:38]
[**.238.132.128]
starchief
(in reply to: Contacting Call Centre - Please help!!!)
except 1-888-242-2100, nothing can do for u, sorry
[04-03-2005,15:45]
[**.66.78.235]
Yijie
(in reply to: Contacting Call Centre - Please help!!!)
thanks Yijie for your help. But now I am really stuck. In my letter from the embassy in Paris it tells me to call this number but I am not able to because I live in Europe. And I have to tell them that I paid the RPRF and now how do I this if the number doesn´t work?? The embassy will issue the visa once the payment has been made, which I have already done!!
[04-03-2005,15:50]
[**.238.132.128]
starchief
(in reply to: Contacting Call Centre - Please help!!!)




Calm down, I don??t think there is some serious thing happening. Probably it??s just transaction problem, wait a little bid and see what??s going on.

For 1-888-242-2100, you can only phone them from Mon to Fri, between 8:00??4:00pm local time, I don??t know how it works for people live outside of Canada.

[04-03-2005,15:53]
[**.66.78.235]
Yijie
(in reply to: Contacting Call Centre - Please help!!!)
Well I am quite calm. I just have another little problem as my husband and I are to travel to Canada at the end of March for a family event and my visa officer said she would have the case finalized by then. So I paid the RPRF on February 13th yet they are saying that they didn´t get my payment yet. So this is why I am concerned about my payment as time is running out to get everything done before our trip and without the PR visa, my husband can not travel there.
[04-03-2005,16:05]
[**.238.132.128]
starchief
(in reply to: Contacting Call Centre - Please help!!!)
there is an email address on the Paris embassy website.
[04-03-2005,16:50]
[***.181.198.246]
sharon
(in reply to: Contacting Call Centre - Please help!!!)
Thanks you for your help. I have decided there is nothing I can do at the moment to help my case so I will wait until Monday again to get some more answers. I wrote an e-mail to my IAD representative in Toronto and he told me to send Paris any receipts that I have to show I paid the RPRF. Even though I have done that already, I will fax it to my case worker again in hopes that she can proceed with issuing the visa. As I do not have any contact with them by phone (nor do I think they answer), I can only fax them the concerning documents.


[04-03-2005,17:18]
[**.238.132.128]
starchief
(in reply to: Contacting Call Centre - Please help!!!)
That´s great. That´s all what you need to do.
[04-03-2005,18:33]
[***.25.102.132]
Yijie
(in reply to: Contacting Call Centre - Please help!!!)
u just need to go to ur bank and u explain to them ur problem and they will help u by giving u a proof of ur payment(transaction) and then u just mail that peice of paper to the emmbassy and they will issue the visa for u right away...
[04-03-2005,20:44]
[**.131.196.143]
ed
paris no aor Yet.......... (in reply to: Contacting Call Centre - Please help!!!)
Starchief I have sponsered my husband who is European.(swedish)
I recieved confirmation on jan21 that I was eligible as a sponser The letter said docs would be sent to Paris as we Live in france,but since then nothing.. Is this normal as I am sure this should be a straight forward spousal application all medical and police reports sent,+ certificate of marriage, pics etc and my husband has only lived in northern european countries so background check should be quick. Could you please share your time line or any -one else who has made a spousal application through Paris


Thanks

Mogs

[05-03-2005,06:32]
[**.48.235.22]
Mogs
(in reply to: Contacting Call Centre - Please help!!!)
Ed,

Well it is impossible for me to go to my bank because my bank is in Canada and I am living in Switzerland. I paid my RPRF online through CIC´s website. I sent the receipt that I printed to Mississauga on February 14th so they should have received it. I signed into my bank account in Canada over the internet and saw my credit card has been charged. The only thing I can do is fax the embassy the two pages that I could print during the online payment process to show that the fee has been paid. I hope this will be enough proof to show I´ve paid and that the visa can be issued.

[05-03-2005,10:11]
[**.238.226.214]
starchief
(in reply to: Contacting Call Centre - Please help!!!)
i think it might be enough, try it u have nothing to lose but everything to gain ;)


[05-03-2005,12:16]
[**.131.196.143]
ed